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Scans not syncing to other devices

Canvas & Note

I made multiple scans today, a few of them were made in a canvas and another was a standalone note as a scan. They were made with one device and when I wanted to work with these scans on a different device, they were only a blank white page. I obviously waited until the Sync was complete (I have the Starter plan, so I can sync notes across devices). Before the 4.0 Update, this was no problem at all. Usually the Syncing feature works flawlessly. I have been using it for over a year.

This is a really important feature that I use daily and cannot work without. Please fix this as soon as possible!

Otherwise I am really happy with Notewise and I guess it is normal to have bugs after an update this big. It is so great that you keep improving Notewise.

Please hurry with fixing this issue!

Post type
🐛 Bug
2 comments

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Comments2

  • Robert

    Team•

    Sep 16

    Dear user,

    Would you mind opening a support ticket or emailing us at support@notewise.dev?

    Please include as much information as possible, such as your device model and OS version, your Notewise account email, the names of the affected notes, and a screen recording showing the issue.

    This will help us investigate the issue and assist you further.

    • Sapphire Wind

      •

      Sep 16

      Thanks for your fast reply! Today after editing this note further and after syncing it again, the scans were visible again on both devices. I'm going to keep having an eye on it and if it happens again, I'm going to email your support team.

      Thank you so much :)